Terms & Conditions
The Phone Plugz Policies
30 days after the date of a repair, we will resolve any problems that were caused during the repair or replace any defective parts installed in the originally repaired device at no cost to the customer. If, for some reason, the device proves irreparable or cannot be repaired by our parts, we will uninstall our part(s) and provide a full refund. Any physical damage, liquid damage, abuse, misuse, modification, or servicing by any company other than The Phone Plugz will void all warranties provided. We warranty all devices sold against defects for 30 days. Defective devices may be repaired, replaced, or refunded at our discretion. Refunds on defective devices will only be permitted if the device is determined to be unrepairable. Any physical damage, liquid damage, abuse, misuse, modification, or servicing by any company other than The Phone Plugz will void all warranties provided. Cases and other protection or cosmetic accessories carry no warranty. Charge cables, power banks, and other electronic accessories will be exchanged with an identical replacement product if found to be defective within 14 days of purchase. Deposits are not refundable. Items without defects are non-refundable. A restocking fee may apply for refunded items without defects.
Testimonials Testimonial
Read What Our Customers Have to Say
Shreen Morton
This Is Place Is The Best. I Needed A New Screen In An Older Phone And Didn’t Want To Spent Too Much Money, The Guy Was Very Understanding. He Gave Me A Very Reasonable Price And Had My Phone Fixed Extremely Quick. I Just Got Another Phone That Needs Repair And I Will Be Going Back Today. Also, Recommended Them To My Aunt Who Needs Servicing !
demetrius trihoulis
I rarely post or review. These guys are great! They were kind, knowledgeable, fast, efficient and reasonable. I called and they got the battery to fix my iPhone the next day while I waited. I learned they offer many services and goods and I’ll be back.
Vivid Universe
Best experience I’ve had getting my phone repaired. Was quick and very friendly with the service. Would give more stars if possible. Highly recommend
Imtiazul Haque
Great place to repair cell phone/electronics. Knowledgeable techs, reasonable price and good customer service. Repaired my phone's display from there and I am very satisfied with their service. Recommend this place.
Kristinia Weyman
All around great customer service, very nice and speedy service. No hassle and no pressure to buy extras. Price was Great and lower than any other phone repair store in the area. I highly recommend this business and will make this my go-to place for any future phone repairs.
Bob Connelly
Best store in Philly. Only store that helped me to show how to use my phone. They willing to help all the time. Even cleaned my phone from virus for free. Thank you
Back in Da mix
I’m from Georgia and visiting Philly for a music video. I called them inquiring about a MacBook Pro that I saw online and they gave a such a good deal over the phone that I had to stop in. Very nice clean store and the 2 brothers working there are very humble and genuine people. They got dealz
Do you offer screen repair services for all phone models?
Yes, we provide screen repair services for a wide range of phone models, including popular brands like iPhone, Samsung, Google Pixel, and more. Our experienced technicians are skilled in repairing screens for various devices, ensuring that your phone will be in expert hands when you choose our repair services.
How long does it take to repair a phone screen?
The duration of the repair process depends on the extent of the damage and the availability of replacement parts. In most cases, we strive to complete screen repairs within 10-15 minutes! However, for complex issues or specific models, it might take a bit longer. We understand the importance of your phone, so we work efficiently to get your device back to you as quickly as possible without compromising on the quality of the repair
What types of phones do you sell in your store?
In our phone store, we offer a diverse selection of brand-new and certified refurbished phones. Our inventory includes the latest smartphone models from well-known brands, ensuring that you have access to the most up-to-date technology. Whether you're looking for the newest iPhone, a high-end Samsung Galaxy, or budget-friendly options, we have a variety of choices to cater to different preferences and budgets.
Do you provide a warranty for your repair services?
Yes, we stand by the quality of our repair services, and most screen repairs come with a limited warranty. Our warranty typically covers the replaced parts and the repair service itself. If you encounter any issues related to the repair within the warranty period, please contact us, and we'll be happy to assist you further. Please note that the warranty does not cover accidental damage or issues unrelated to the repaired components.